Privacy & Cookies Policy

Effective Date: 19th July 2024

1. Who are we?

1.1 We are First Touch FC Limited. You can contact us at info@first-touch.co.uk. Other contact details are available on our website.

2. What’s the point of this policy?

2.1 This policy informs you of what to expect when we collect your personal information. Please use our services only if you agree with this policy.

2.2 Generally, this policy covers information provided to us. If you give personal information to other entities, such as payment providers or other websites, please check their privacy policies.

3. Might the policy change?

3.1 Yes, this policy may change. Please check whenever you visit our website. We will assume you agree to the new version of the policy if you use the site after its effective date.

4. What’s our reason/legal basis for collecting the information?

4.1 We collect information to provide you with our goods or services under our contract with you. We may use your information for other purposes (such as email marketing) if you consent. Automated information collected when you browse our site is used to manage and improve our services in accordance with our “legitimate interests.”

5. What do we collect?

5.1 Information you upload or otherwise give us, such as your name, address, and contact details, as well as information about children participating in our activities (e.g., full name, gender, date of birth, school, medical conditions, medication, and names of authorized persons to collect the child).

5.2 Automated information such as the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, device-type and device identifier, operating system and platform, mobile network data, unique reference number linked to the data you enter on our system, login details, clickstream data, details of your activity with date/time stamps including pages you visited and your searches/transactions.

6. What about cookies?

6.1 We and/or third parties use cookies and other tracking technologies on our website. A cookie is an identifier (a small file of letters and numbers) sent to your computer. Our website’s functionality will be limited if you configure your browser to reject cookies.

6.2 Cookies are widely used to make websites work more efficiently and provide information to the website owner or others. Session cookies remain in the cookie file of your browser only until your browser is closed. Persistent cookies stay in the cookie file of your browser for longer.

6.3 The following kinds of cookies may be used on this website:

• Session cookies: Track your movement from page to page and store your selections so you are not repeatedly asked for the same information.
• Google cookies: Persistent cookies (up to four years) for services like Google Analytics (GA) and GA Advertising Features. These cookies may involve sending non-personally identifying information to Google.
• Facebook advertising cookies: Persistent cookies for enabling us to show you advertisements about us on Facebook.
• Hotjar cookies: Persistent cookies (up to one year) for website analytics purposes.
• Social media cookies: Used by social media and other third-party features on our website (e.g., Facebook, Twitter, Google, Pinterest, LinkedIn, YouTube).
• Magento shopping cart: Session and persistent cookies for managing shopping cart functionality.
• Sagepay cookies: Persistent cookies to facilitate payment services.
• Oro CRM cookies: Persistent cookies (up to six months) to improve our services.
• Cookie-warning cookie: Persistent cookie (up to two years) to remember your preference regarding cookie use.

6.4 By continuing to use our website, having seen our cookie notice, we assume you consent to the use of the cookies outlined above.

7. What do we do with personal information?

7.1 Provide our services, send service messages, process payments, and fulfill orders.

7.2 Use it for health and safety purposes and tailor our services accordingly when necessary.

7.3 Send you marketing messages if you have given permission. You can withdraw permission at any time.

7.4 Use it to recognize you when you visit or return to our service, track anonymized traffic and usage patterns, prevent or detect fraud or abuses, and help us improve our service.

8. How long do we keep it?

8.1 We will generally delete your personal information when you ask us to close your account. However, we may keep some information for up to six years after your account is closed for tax reasons and/or to deal with any disputes. We will keep your information used for marketing until you tell us that you no longer wish to receive marketing messages.

9. To whom do we send or make available your personal information?

9.1 To our service providers, e-commerce platform providers, website hosts, content delivery networks, and businesses that help us send communications or monitor our website.

9.2 To other users of our service and the public, if you consent to us using your child’s first name and/or photo for marketing.

9.3 To the police or other relevant authorities, if we think the personal information breaches our terms and conditions, or it is necessary to protect us or others, or that a criminal act may have been committed.

9.4 To potential buyers in the case of an actual or proposed sale, merger, or business combination involving all or part of our business.

10. What happens to your payment details?

10.1 Payment details go directly to our payment partners. We do not receive such information. Our payment partners may send your personal information to relevant third parties, including credit reference and fraud prevention agencies.

11. Do we send your information outside the European Union?

11.1 Your personal information is stored on servers located within the EU and is not transferred to any third countries.

12. What rights do you have?

12.1 If the legal requirements are met, you can ask us for access to your personal information, to rectify it if there are mistakes, to delete or restrict or object to its use in certain circumstances, or to “data portability.”

8. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

First Touch FC

Email: info@first-touch.co.uk
Tel. No.: +44 203 290 0498

Thank you for trusting First Touch FC with your personal information. We are committed to protecting your privacy and providing a safe and secure experience for all our members and visitors.