Effective Date: 1st August 2024
Last Updated: 7th November 2025

1. INTRODUCTION AND AGREEMENT

1.1 Who We Are

These Terms and Conditions (“Terms”) govern your use of the website and services operated by First Touch FC Limited (“First Touch FC,” “we,” “us,” or “our”). We are a children’s sports coaching organisation providing football, tennis, and other sporting activities and related services.

Company Information:

Legal Entity: First Touch FC Limited
Company Registration Number: 08901271
Email: [email protected]
Phone (Office): +44 203 196 0208
Phone (Line): +44 203 290 0498
Postal Address: 1 Queen’s Gate Terrace, Flat 7, London, England, SW7 5PE

1.2 Acknowledgment and Acceptance

By accessing, browsing, or using our website or by booking any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to any part of these Terms, you must immediately cease using our website and services.

These Terms supersede all previous versions. We recommend you print or save a copy of these Terms for your records, as we cannot guarantee they will remain permanently accessible online.

1.3 Application of These Terms

These Terms apply to:

Use of our website (first-touch.co.uk)
Booking and participation in our services, programs, and sessions
All interactions with First Touch FC Limited

1.4 Definition of “Consumer”

For the purposes of these Terms, a “Consumer” means an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession. When a parent or guardian books a place for a child, they are acting as a Consumer.

1.5 Language

These Terms are provided in English only. All communications, bookings, and correspondence with First Touch FC will be conducted in English.

2. BOOKING AND CONTRACTING WITH US

2.1 How to Book

Bookings for our services (“Services”) may be made via our website (first-touch.co.uk). All bookings are made online through our booking system.

2.2 Booking Process and Legal Contract Formation

Step 1: You place your order by completing the booking form and clicking the “Book Now,” “Pay Now,” or equivalent button.

Step 2: The booking form will permit you to review and amend any errors before submitting. You may use the change function and/or your internet browser back button to make corrections.

Step 3: Once submitted, we will send you a confirmation email to the email address you provided. This email serves as our acceptance of your booking offer and represents the point at which a legally binding contract is formed between you and First Touch FC.

Step 4: It is entirely your responsibility to:

Provide us with a correct and active email address
Check your email (including spam/junk folders) for our confirmation
Contact us immediately if you do not receive a confirmation email within 24 hours

We are not responsible for delayed, misdirected, or lost emails. If you do not receive confirmation, you must contact us before assuming your booking is complete.

2.3 Your Promises and Declarations

By booking with us, you promise and declare that:

2.3.1 Accuracy of Information

All information you provide during the booking process is accurate, complete, and truthful
You will immediately notify us of any changes to your contact details, emergency contacts, or health information
You understand that providing false or misleading information may result in immediate cancellation without refund or credit

2.3.2 Parental Authority and Consent

You are the parent, legal guardian, or authorized carer of all children (the “Participants”) named in your booking
You have full authority to make this booking and enter into this agreement on behalf of each Participant
If booking for a child who is not your biological child, you have written authorization from the child’s parent/guardian to do so

2.3.3 Health and Medical Compliance

You have disclosed all relevant health conditions, allergies, medications, dietary requirements, and medical information for each Participant
You have confirmed that each Participant is physically and mentally fit to participate in all booked activities including football, tennis, and other sports
You understand that failure to disclose relevant medical information may result in immediate removal from sessions without refund or credit
You have obtained any necessary medical clearances from a healthcare professional
You will immediately inform us of any changes to medical status or emergencies

2.3.4 Compliance with Terms

You and all Participants agree to comply with these Terms and Conditions in full
You and all Participants will comply with our Code of Conduct (see Section 6)
You understand and accept our refund and cancellation policies
You acknowledge receipt of, and consent to, our Privacy and Cookies Policy

2.3.5 Emergency Contact and Medical Consent

The emergency contact information you provide is accurate and current
You consent to us contacting your emergency contact if necessary
You authorize First Touch FC coaches and staff to administer emergency first aid if necessary and to contact emergency services (999) if needed

2.3.6 Doctor/Medical Professional Consent

If you have provided a doctor’s name, you consent to us contacting that medical professional in case of a medical emergency involving your child

2.3.7 Photography and Image Consent

If you have consented to photographs being taken, you authorize First Touch FC to take photographs and/or video recordings of your child during sessions
You consent to us using these images for promotional purposes, including on our website, social media, and marketing materials
If you have NOT consented, we will not take photographs of your child
You acknowledge that by consenting, you waive any claim to compensation for the use of these images

2.4 Acceptance or Rejection of Bookings

We reserve the absolute right to accept or reject any booking, including:

Incomplete or inaccurate bookings
Bookings where health/medical information is inadequate
Bookings from persons who have previously breached these Terms or our Code of Conduct
Bookings that would exceed our maximum session capacity
Any booking we consider inappropriate in our sole discretion

We do not need to provide a reason for rejection, and rejection is not subject to appeal.

2.5 Booking Confirmation is Non-Transferable

Once your booking has been confirmed by us:

It cannot be transferred to another person (unless otherwise agreed in writing)
It cannot be resold, exchanged, or used by persons not named in the original booking
The booking applies only to the named Participant(s)

3. PAYMENT TERMS, PRICING, AND CREDITS

3.1 Pricing and Payment Method

Our fees for Services are as stated on our website or as otherwise communicated to you
Payment must be made in full in advance using the payment method specified at the time of booking (typically debit/credit card via our payment provider)
Prices shown on our website include VAT at the applicable rate
We accept payment only through our secure online booking system

3.2 Price Changes and Mispricings

Correct Pricing:
If we have inadvertently mispriced any Service, we are not obliged to supply it at the incorrect price. If we identify a misprice, we will notify you immediately. You then have the option to:

Accept the corrected price and proceed with the booking
Reject the booking, in which case we will refund your payment (if already taken) within 28 days

Price Increases:
If we increase prices for future terms or seasons, we will notify you at least 14 days in advance. Continuing to book after such notice constitutes acceptance of the new price.

3.3 NO REFUNDS – CREDITS ONLY POLICY

3.3.1 General Rule: No Refunds Available

First Touch FC operates a NO REFUNDS policy. We do not issue refunds under any circumstances. This includes but is not limited to:

Cancellations by you
Absence from sessions for any reason
Medical conditions or illness
Family emergencies
Change of mind
Failure to attend

3.3.2 Credits Instead of Refunds

If circumstances warrant a credit (for example, cancellation with 5+ days’ notice, or due to poor weather causing session cancellation), a credit will be:

Recorded on your account with First Touch FC
Applied toward future Services (sessions, camps, private coaching, etc.)
Not converted to cash under any circumstances
Not transferable to other customers
Not refunded if your account is terminated

3.3.3 Cancellation with 5+ Days’ Notice

If you cancel your booking with at least 5 days’ written notice (via email) before the scheduled session:

You will NOT receive a refund
You WILL receive a booking credit equal to the full amount paid
This credit can be applied to any future First Touch FC Services
The credit must be used within 12 months of issue; unused credits expire after 12 months

Notice Requirement: Cancellation notice must be sent to [email protected]. Notice is deemed received when the email reaches our inbox, not when we respond. You must allow for email delivery delays.

3.3.4 Cancellation with Less Than 5 Days’ Notice

If you cancel with less than 5 days’ notice (less than 120 hours before the session):

You will NOT receive a refund
You will NOT receive a credit
Your booking and payment are forfeited entirely
The session will be filled by another family if possible

3.3.5 Non-Attendance (No-Shows)

If you do not attend a booked session and have not cancelled in advance:

This is a no-show
You will NOT receive a refund
You will NOT receive a credit
Your payment is forfeited
Future bookings may be declined at our discretion

3.3.6 Weather Cancellations by First Touch FC

If First Touch FC cancels or reschedules a session due to severe weather conditions (e.g., flooding, lightning, ice, extreme wind), as an alternative to the reschedule:

You will NOT receive a refund
You WILL receive a booking credit for that session
The credit can be applied to any future Service
We acknowledge that weather is an inherent risk of outdoor sports and will provide alternatives where possible

Weather Conditions: First Touch FC may operate in light rain or typical English weather. We only cancel for severe or dangerous conditions.

3.3.7 First Touch FC Cancellations (Other Reasons)

If First Touch FC cancels a session for reasons other than weather (e.g., insufficient numbers, staff illness, safety concerns):

You will NOT receive a refund
You WILL receive a booking credit
The credit can be applied to any future Service
We will notify you as soon as practicable

3.3.8 Credits for Medical or Unforeseen Circumstances

In exceptional circumstances where medical evidence demonstrates that a child was unable to participate (e.g., broken bone, serious illness requiring medical certification), we may at our sole discretion issue a one-off credit for that session if:

Written notification is provided within 7 days of the missed session
Medical evidence (e.g., doctor’s letter or NHS communication) is provided
We approve the claim (we are not obliged to do so)

This credit does not apply to minor ailments, common colds, or general illness unconfirmed by medical professionals.

3.4 Credit Note Terms and Usage

Credits can only be applied to future First Touch FC Services (sessions, camps, private coaching)
Credits must be used within 12 months of issue
Unused credits expire after 12 months and cannot be recovered
Credits are non-transferable; they apply only to the account holder
Credits cannot be redeemed for cash
If fees increase, you may need to pay the difference
If you wish to use a credit, notify us at [email protected] with your booking reference
We will apply the credit to your next booking

3.5 Payment Disputes and Chargebacks

If you dispute any payment:

You must contact us immediately with full details at [email protected]
You must provide your booking reference number and explanation
We will investigate and respond within 14 days
If you initiate a chargeback without contacting us first, we reserve the right to:
- Suspend all current and future bookings
- Decline all future bookings
- Report the matter to relevant payment networks and authorities

3.6 Overdue Payments

If any payment is overdue or fails:

We may suspend or cancel your current Service immediately without refund or credit
We may decline all future bookings
You remain liable for any fees incurred

3.7 Payment Processing Timeframe for Refunds (Where Applicable)

If we are obliged to issue a refund (this is rare under our policy), we will process it within 28 days using the original payment method.

4. CANCELLATION AND RESCHEDULING POLICY

4.1 Your Rights to Cancel or Reschedule

The only circumstances under which you may cancel or reschedule a booking are:

As specified in these Terms (see below)
Where we explicitly authorize it in writing

You have no general right to cancel or reschedule.

4.2 Cancellation with 5+ Days’ Notice

You may cancel a booking if you provide written notice (email) at least 5 full days (120 hours) before the session
Notice must be sent to [email protected]
Upon cancellation, you will receive a credit (not a refund) as detailed in Section 3.3.3
You must use this credit within 12 months

4.3 Rescheduling a Session

Currently, First Touch FC does not permit rescheduling of individual sessions. Once booked, if you cancel, you receive a credit that can be applied to any future session, but you cannot swap a specific session for another date.

If this changes, we will update these Terms.

4.4 Cancellations with Less Than 5 Days’ Notice

If you cancel with less than 120 hours’ notice:

No credit will be issued
Your payment is forfeited
You will receive no compensation

4.5 No Refunds for Late Arrivals or Early Departures

There are no refunds or credits for arriving late to a session
There are no refunds or credits for leaving early
There are no refunds or credits for partial attendance
The session fee applies regardless of the time you attend

4.6 No Refunds or Credits for Absences

If you do not attend a booked session, you will receive neither a refund nor a credit
This applies even if you gave advance notice that you would not attend
To avoid losing payment, you must cancel in advance with 5+ days’ notice (to receive a credit)

5. CHANGES TO THESE TERMS AND CONDITIONS

5.1 Our Right to Modify Terms

We may change, update, or revise these Terms at any time in our sole discretion. Changes will be effective when we post the revised Terms on our website with an updated “Effective Date” at the top.

5.2 Notice Period

Where practicable, we will provide at least 14 days’ notice of material changes to these Terms before they take effect. For new bookings made after the Effective Date, the new Terms will apply immediately.

5.3 Continued Use Equals Acceptance

Your continued use of our website and Services after any revised Terms are posted constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must immediately cease using our website and Services and cancel any current bookings.

5.4 Notification of Changes

We recommend you check our website periodically for changes. We are not obliged to notify you individually of changes.

6. CODE OF CONDUCT FOR PARTICIPANTS AND SPECTATORS

6.1 Participant Behaviour Standards

All Participants (“children”) must:

Behave in a reasonable, respectful, and non-disruptive manner at all times
Comply with all instructions and reasonable requests from First Touch FC coaches and staff
Treat other Participants, coaches, and staff with respect and courtesy
Not engage in violence, aggression, bullying, or abusive language
Not engage in deliberate misconduct or dangerous play
Follow the rules of the specific sport (football, tennis, etc.) as explained by our coaches
Not bring prohibited items to sessions (weapons, drugs, alcohol, etc.)

6.2 Parent/Guardian and Spectator Behaviour Standards

All parents, guardians, spectators, and other adults must:

Behave in a reasonable, respectful, and non-disruptive manner
Comply with all instructions and reasonable requests from First Touch FC coaches and staff
Not engage in violence, aggression, intimidation, or abusive language toward staff, coaches, or other attendees
Not undermine the coach’s authority or instructions to children
Remain in designated spectator areas (where applicable)
Not interfere with coaching or sessions unless invited by a coach
Set a positive example of good behaviour

6.3 Prohibited Behaviour

The following behaviour is prohibited and may result in immediate expulsion:

Physical violence or threats of violence
Verbal abuse, profanity, or offensive language
Bullying, harassment, or discrimination
Intoxication or drug use
Bringing weapons or dangerous items
Inappropriate contact with children
Deliberate damage to property
Any breach of child safeguarding requirements

6.4 Suspension and Expulsion Rights

If any Participant or spectator:

Breaches the Code of Conduct
Violates these Terms and Conditions
Engages in behaviour we consider unsafe, inappropriate, or harmful

First Touch FC is entitled, at our sole discretion and without notice, to:

Immediately suspend the Participant from current and future sessions
Immediately expel the Participant permanently from all First Touch FC Services
Refuse entry to any spectator or other adult
Terminate the booking immediately

No Refund or Credit: There will be no refund or credit issued if a Participant is suspended or expelled. All fees are forfeited immediately.

6.5 Banned from Our Facilities and Services

Any Participant or adult who is expelled or suspended is not permitted to:

Attend any First Touch FC sessions or activities
Use any First Touch FC facilities
Access any First Touch FC Services
Approach or communicate with First Touch FC staff or other Participants

Breach of this ban may result in legal action.

6.6 Right to Report to Authorities

If behaviour involves illegal activity, child abuse, safeguarding concerns, or threats, First Touch FC will report the matter to the appropriate authorities (police, local authority, child protection services).

7. SESSIONS, SCHEDULING, AND SESSION CHANGES

7.1 Session Times and Locations

Session times and locations are as advertised on our website
Participants should arrive 5-10 minutes before the scheduled start time
Sessions run for the advertised duration (typically 60-90 minutes)
We are not responsible for late arrivals

7.2 Our Right to Cancel, Reschedule, or Change Sessions

First Touch FC reserves the right, at our sole discretion and without notice, to:

Cancel any session entirely
Reschedule a session to a different time or date
Move a session to a different location
Change the content, format, or structure of a session
Reduce the number of participants in a session (for safety or capacity reasons)
Combine multiple age groups or create different groups

Reasons for Changes May Include:

Severe or dangerous weather conditions (flooding, lightning, extreme cold/heat, ice)
Insufficient numbers to run the session safely or viably
Staff illness or unavailability
Venue issues or unavailability
Safety concerns
Technical or operational issues
Scheduling conflicts

7.3 Notification of Session Changes

We will notify you of session changes by email as soon as practicable. We will aim to provide advance notice, but we are not obliged to do so and will not be liable for any inconvenience caused by short notice.

7.4 Your Options If a Session is Changed

If we change a session and it no longer suits you:

You may request a credit for that session (this is not automatic)
You must request the credit in writing within 7 days of the change
If approved, you will receive a credit that can be applied to future Services
There will be no refund under any circumstances

7.5 No Refund for Partial Sessions

If a session is cut short due to weather, safety concerns, or other circumstances, there will be:

No refund
No credit
Participants are not entitled to compensation

8. HEALTH, MEDICAL INFORMATION, AND SAFEGUARDING

8.1 Health Disclosure

You must disclose and update us of:

All allergies (food, environmental, contact-based)
All medications (prescription and over-the-counter)
All medical conditions, including asthma, epilepsy, diabetes, heart conditions, etc.
All dietary requirements
Any disability or mobility concerns
Recent injuries or ongoing physical issues
Mental health conditions that may affect participation
Any other information a healthcare professional would consider relevant

8.2 Fitness to Participate

By booking with us, you confirm that your child:

Is physically fit to participate in all booked sports activities
Has no medical condition that would be worsened by physical activity
Can cope with the physical demands of running, stopping, jumping, and directional changes
Does not have an elevated risk of injury or medical event
Has been cleared by their GP or healthcare provider if they have significant medical conditions

8.3 Your Responsibility for Medical Changes

If your child’s health status changes after booking (e.g., new diagnosis, new medication, ongoing injury), you must immediately notify us by email at [email protected]. Failure to do so may result in:

Removal of your child from the session without refund or credit
Suspension of future bookings
Liability if your child is injured due to non-disclosure

8.4 Emergency First Aid and Medical Treatment

By booking, you:

Consent to First Touch FC staff administering emergency first aid if needed
Authorize staff to contact emergency services (999) if your child requires hospital treatment
Authorize us to contact your nominated emergency contact
Authorize us to contact any doctor you have named
Acknowledge that staff will act in your child’s best interests in a medical emergency

8.5 Medications

If your child requires medication during sessions (e.g., asthma inhaler, epinephrine auto-injector), you are responsible for providing it clearly labeled with your child’s name
Medications must be handed directly to a coach at the start of the session
We will store medications safely and administer them only if specifically authorized
Parents remain responsible if medication is needed but not available
First Touch FC coaches are not nurses and will only administer medication we have been specifically trained to administer

8.6 Safeguarding

First Touch FC is committed to child safeguarding
Our coaches are trained in child protection and are DBS-checked
All data about children is handled in accordance with GDPR and our Privacy Policy
If we have any concerns about a child’s welfare or safety, we are obliged to report to local authorities
Your cooperation with safeguarding procedures is required

9. PRIVACY, DATA PROTECTION, AND PHOTOGRAPHY

9.1 Personal Data Processing

You acknowledge and agree that First Touch FC will process personal data (yours and your child’s) in accordance with:

The General Data Protection Regulation (GDPR)
The Data Protection Act 2018
Our Privacy and Cookies Policy (available at first-touch.co.uk)

Please read our Privacy and Cookies Policy carefully.

9.2 Data We Collect

During the booking process, we collect:

Parent/guardian name and contact details
Child’s name and date of birth
Emergency contact information
Medical and health information
Doctor’s name and details
Allergy and medication information
Payment information
Photography consent status

9.3 How We Use Your Data

We use your data to:

Process your booking and payment
Communicate with you about sessions
Manage participant safety and medical emergencies
Comply with legal and safeguarding obligations
Create marketing materials (if you consent to photography)
Improve our Services
Monitor child welfare and safeguarding

9.4 Photography and Video Recording

9.4.1 If You Have Consented (“Yes”)

If you selected “Yes” to photo consent in the booking form:

We will take photographs and/or video recordings of your child during sessions
We may use these images on our website, social media, marketing materials, and promotional content
You waive any right to compensation or approval of how images are used
Images may remain online indefinitely

9.4.2 If You Have NOT Consented (“No”)

If you selected “No” to photo consent:

We will NOT take photographs or videos of your child
If your child appears in background of a group photo, we will blur their face before publishing
If a parent/carer without consent inadvertently appears in a photo, we will remove or blur them

9.4.3 Changing Your Consent

If you wish to change your photography consent (from Yes to No or vice versa):

You must email us at [email protected] at least 7 days before a session
Requests received less than 7 days before a session may not be actioned for that session
Changing consent does not affect images already published

9.5 Data Security

We will hold your data securely and will not share it with third parties except:

Where required by law (e.g., safeguarding concerns, legal orders)
With emergency services if necessary
With our payment provider to process payments
As described in our Privacy and Cookies Policy

9.6 Data Retention

We will retain your booking data and medical information:

For the duration of your participation with First Touch FC
For 6 years after you cease participation (for legal, tax, and safeguarding reasons)
Longer if required by law or for safeguarding concerns

10. LIABILITY, RISK, AND INJURY

10.1 Assumption of Risk – Inherent Risks of Sports Activities

Participants and parents/guardians acknowledge that participation in sports activities (including football, tennis, and other sports) involves inherent risks, including but not limited to:

Physical contact with other Participants
Collision with balls, equipment, or the ground
Muscle strains, sprains, fractures, and serious injuries
Head injuries and concussions
Allergic reactions
Heat stroke, hypothermia, or other environmental conditions
Traumatic injury or death (extremely rare)

Participation is entirely at the Participant’s risk. By booking, you assume all these risks.

10.2 Our Duty of Care

First Touch FC will:

Provide coaching with reasonable skill and care
Ensure coaches are properly trained and DBS-checked
Conduct risk assessments and maintain safe facilities
Enforce these Terms and the Code of Conduct to minimize risk
Have first aid-trained staff on-site
Act reasonably to protect child safety and welfare

However, we cannot and do not guarantee that injuries will not occur. Sports activities are inherently physical.

10.3 Limitation of Our Liability – Consumer Customers

VERY IMPORTANT: Please read this section carefully.

If you are a Consumer (an individual acting for personal purposes), First Touch FC and its employees/agents will NOT be liable for any loss or damage if:

Condition (a): There is no breach of a legal duty owed to you by First Touch FC (e.g., we acted reasonably)

Condition (b): The loss or damage was not reasonably foreseeable (i.e., it was not an obvious consequence of our actions, or you and we did not contemplate it at the time of booking)

Condition (c): The loss or damage is caused by you (e.g., your failure to disclose medical information, your breach of this agreement, your child’s deliberate misconduct)

Condition (d): The loss or damage relates to a business or profession of yours (we only deal with Consumers, so this is unlikely to apply)

10.4 What We ARE Still Liable For

Nothing in this agreement limits our liability for:

Death or personal injury caused by our negligence
Fraudulent misrepresentation or fraud
Anything which cannot legally be excluded or limited

10.5 Liability – Business Customers

If you are booking on behalf of a business (unlikely for youth sports, but stated for completeness), our maximum liability is limited to the total fees you paid us under this agreement. We will not be liable for economic losses, loss of profits, loss of data, or indirect/consequential losses.

10.6 Waiver of Claims

By booking with us, to the extent legally possible, you waive, release, and hold harmless First Touch FC, its coaches, staff, employees, and agents from any claims arising from:

Injuries sustained during participation
Illness or medical emergencies during participation
Loss or damage to personal property
Psychological or emotional harm
Any other harm or loss related to participation

This waiver does not apply to death or injury caused by our gross negligence or willful misconduct.

10.7 Your Responsibility

You accept that:

You are responsible for assessing whether your child is physically capable of participating
You are responsible for disclosing all medical information
You are responsible for ensuring your child complies with the Code of Conduct
You are responsible for ensuring your child understands and accepts the risks
You accept that minor bumps, bruises, and muscle soreness are normal in sports activities

11. INSURANCE AND VENUE RESPONSIBILITY

11.1 First Touch FC Insurance

First Touch FC maintains public liability insurance covering injuries and damage during our Services. However, this insurance does not cover all scenarios, and coverage is subject to policy terms.

11.2 Your Insurance Responsibility

You are responsible for:

Obtaining appropriate personal accident insurance for your child (if desired)
Obtaining additional coverage beyond our public liability insurance
Accepting that First Touch FC’s insurance may not cover all claims

11.3 Venue Responsibility (If You Provide the Venue)

If you provide the venue for any First Touch FC activity:

You warrant that it is reasonably safe and suitable for children
You must hold adequate insurance protecting First Touch FC coaches and staff against injury or loss
You will provide reasonable cooperation for us to deliver our Services
You accept liability for any defects in the venue

12. WEBSITE CONTENT AND THIRD-PARTY LINKS

12.1 No Guarantee of Accuracy

We cannot guarantee that any general information on our website is accurate, up to date, or complete. You rely on all website information at your own risk. While we strive for accuracy, we do not warrant it.

12.2 Third-Party Links and Advertising

Our website may include:

Links to third-party websites
Third-party advertising
Third-party services

We do not endorse, recommend, or take responsibility for these third-party sites or services. You access and use them at your own risk. We are not liable for any damage, loss, or harm arising from third-party sites or services.

12.3 External Websites

If you click a link to an external website, you enter a separate website subject to different terms and conditions. We are not responsible for the content, accuracy, or functionality of external websites.

13. INTELLECTUAL PROPERTY RIGHTS

13.1 Ownership

All intellectual property rights associated with our website and content (including copyrights, trademarks, design rights, and database rights) are owned by First Touch FC or our suppliers/partners.

13.2 Limited License for Personal Use

We grant you a limited license to view our website content on your device and print a single copy for your personal, non-commercial use only.

13.3 Prohibited Uses

You must not, without our prior written consent:

Use, sublicense, retrieve, display, or modify our content
Copy, print, sell, distribute, or download our content
Create extracts or derivative works from our content
Reverse-engineer our website or systems
Collect, scrape, harvest, or frame any information from our website
Deep-link to any page on our website
Use any automated tools to extract our content

Violation of these rights may result in legal action.

14. WEBSITE FUNCTIONING AND SUSPENSION

14.1 No Guarantee of Uninterrupted Service

We do not guarantee that our website will be uninterrupted, error-free, or continuously available. We are not liable for any losses or damage arising from website errors, downtime, or interruptions.

14.2 Website Suspension and Maintenance

We reserve the right, without notice or liability, to:

Suspend the website for maintenance, repair, or technical upgrades
Make changes to the website or its features
Disable access to the website temporarily or permanently
Discontinue any feature or service

14.3 No Liability for Website Issues

We are not liable for:

Inability to complete a booking due to website errors
Loss of booking data due to technical failures
Payment failures or payment processing errors (though we will assist in resolving these)
Any indirect losses arising from website issues

15. DISPUTE RESOLUTION AND COMPLAINTS

15.1 Complaints Procedure

If you have any complaint regarding our Services or these Terms:

Step 1: Contact us by email at [email protected] with:

Your name and contact details
Your booking reference number (if applicable)
A clear description of your complaint
Details of any attempted resolution
The outcome you are seeking

Step 2: We will acknowledge your complaint within 2 working days.

Step 3: We will investigate and respond to your complaint within 14 days.

Step 4: If you are not satisfied with our response, you may escalate the matter in writing (email is acceptable).

15.2 Escalation

Escalated complaints will be reviewed by our management and we will provide a final response within a further 14 days.

15.3 Dispute Resolution Service

If you are a Consumer and remain unsatisfied after our complaints process, you may be entitled to use an EU online dispute resolution service at: http://ec.europa.eu/consumers/odr/

However, our preference is to resolve matters directly with you.

16. GOVERNING LAW AND JURISDICTION

16.1 English Law

These Terms and Conditions are governed by and construed in accordance with English law, regardless of your location.

16.2 Exclusive Jurisdiction

Any disputes arising from or relating to these Terms, our website, or our Services will be resolved exclusively by the courts of the United Kingdom. You agree to submit to the exclusive jurisdiction of UK courts.

16.3 No Class Actions

To the extent permitted by law, you agree not to pursue any dispute as a class action or on behalf of multiple parties.

17. GENERAL PROVISIONS

17.1 Notices

We may send all notices, communications, and updates by email to the most recent email address you have provided to us. It is your responsibility to keep your email address current.

Notices are deemed received:

Upon dispatch (for emails)
24 hours after dispatch (if no immediate read receipt)

You may contact us by email at [email protected].

17.2 Headings

Headings and subheadings in this agreement are for reference and organization only and do not affect the interpretation or meaning of these Terms.

17.3 Severability

If any part of this agreement is held to be invalid, unlawful, or unenforceable by a court or regulatory body:

That part shall be severed
The remainder of this agreement shall continue to apply
The invalid provision shall be reformed to the minimum extent necessary to make it valid (if possible)

17.4 No Waiver

If either party fails to enforce any right or provision of this agreement at any time, this does not constitute a waiver of that right. We can enforce the right at any future time.

17.5 Independent Contractor Status

First Touch FC is an independent contractor. Nothing in this agreement makes either party the agent, employee, or representative of the other.

17.6 Third-Party Rights

A person who is not a party to this agreement has no right to enforce any provision of this agreement under the Contracts (Rights of Third Parties) Act 1999, except:

Where we expressly state otherwise in writing
In the case of child safeguarding, where applicable law requires it

17.7 Entire Agreement

This agreement, together with our Privacy and Cookies Policy and any other documents we explicitly reference, constitutes the entire agreement between you and First Touch FC regarding our Services. It supersedes all previous agreements, understandings, communications, and negotiations.

17.8 Assignment and Transfer

We may transfer or assign this agreement to another company at any time. You may not assign or transfer this agreement without our prior written consent.

17.9 Survival

The following sections will survive termination or expiration of this agreement:

Limitation of Liability
Assumption of Risk
Waiver of Claims
Intellectual Property Rights
Governing Law

18. EVENTS BEYOND OUR CONTROL (FORCE MAJEURE)

18.1 Non-Liability for Unforeseeable Events

First Touch FC is not liable for failure to perform or delay in performing any obligation under this agreement if caused by circumstances beyond our reasonable control, including:

Natural disasters (flooding, earthquakes, extreme weather)
Pandemics or epidemics
Government action or legal restrictions
War, terrorism, or civil unrest
Utility failures or infrastructure damage
Extreme weather conditions

In these circumstances, we will issue a credit for affected sessions, not a refund.

19. EFFECTIVE DATE AND CONTACT INFORMATION

19.1 Effective Date

These Terms and Conditions are effective from 1st August 2024 and supersede all previous versions.

19.2 Company Information and Contacts

Legal Entity:
First Touch FC Limited

Company Registration Number:
08901271

Email:
[email protected]

Telephone:

Office: +44 203 196 0208
Phone Line: +44 203 290 0498

Postal Address:
1 Queen’s Gate Terrace, Flat 7, London, England, SW7 5PE

19.3 Communication

By booking with First Touch FC, you agree to receive email communications from us at the email address you provide. Ensure this address is current.

20. FINAL ACKNOWLEDGMENT

By clicking “I Accept” or “Book Now,” you acknowledge that:

You have read these Terms and Conditions in full
You understand and accept all terms, including the NO REFUNDS policy
You understand the risks associated with participation in sports activities
You have disclosed all relevant health and medical information
You consent to the collection and processing of your personal data
You are bound by these Terms and Conditions
If you do not agree, you must not complete the booking

Effective Date: 1st August 2024

Last Updated: 7th November 2025

END OF TERMS AND CONDITIONS

Effective Date: 1st August 2024Last Updated: 7th November 2025